CONTACT US

Bug reports, feature requests, purchase problems, or anything else. Pablo is made by a small team, so a person reads every message that comes through here.

BEFORE YOU WRITE

A lot of questions are already answered on the FAQ — especially around chips, Pablo Pro, cancelling a subscription, and playing with friends. If yours is there you'll get an answer immediately instead of waiting on us.

SEND A MESSAGE

We need this to reply. It's used for nothing else — see the Privacy Policy.
Reporting a bug? Telling us which mode you were in, how many players were at the table, and what you expected to happen makes it far more likely we can reproduce and fix it.

WHAT TO EXPECT

We usually reply within a couple of days. Some things are worth knowing up front, so you're not waiting on an answer we can't give:

  • App Store and Google Play refunds have to be requested from Apple or Google directly — we genuinely can't process those, even if we'd like to. Purchases made on the website we can handle ourselves.
  • Cancelling Pablo Pro is something you can do yourself right now: from the Pro panel in the game if you subscribed on the website, or through Apple or Google Play if you subscribed in an app.
  • Data and deletion requests should come from the email address on the account, so we can confirm it's really you. We respond within 30 days.
  • Feature requests do get read and do influence the roadmap, but we can't promise anything specific will be built.